> > From: "Ed Harmon"
> > Date: 2004/06/04 Fri AM 01:27:49 EDT
> > To: r_keith_rice@.net
> > Subject: Fun Floats
Hi,
> > We have been trying to find "Funnoodle Fun Floats" for a long time.
> It looks like you may carry them. We have a swimming pool that has rented these for a few years, but we have been unable to track any down at K-Mart, Target, or Toys R-Us this year. We would like to know your minimum number of item #00409F that can be ordered. We'd be interested in buying several (20 or so). Please let us know if this is possible.
> > We tried switching to "Swimewimmie Springing Floats", but they don't hold up to kids playing on them like your "Fun Floats." I'll be looking forward to hearing from you.
> > Thanks!
> Sharie@Dunes Swimming Pool (Alamosa)
> -----Original Message-----
> From: r_keith_rice@
> Sent: Friday, June 04, 2004 6:31 AM
> To: Ed Harmon
> Subject: Re: Fun Floats
> Sharie,
> If you would email me your address complete with the zip code, we can quote you a price delivered right to your door.
> The specifications of the cartons have changed recently. They are packaged in lots of four each. Each carton of 4 weighs 12.5 pounds.
> The carton size is 15.5" wide x 23.75 deep x 49.75" high. The cubic size of the carton is 10.6 cu. ft. The product has a retail price of $27.95 each.
> Because of the size of these cartons, the UPS charges will be higher than normal. We just want to forewarn you!
> Being as how this is Friday, I might not be able to get back to you with a price for the freight until Monday.
> Payment can be by credit card or certified check, otherwise shipment would be held up until the check cleared. For credit card billing, all you need to do is advise us how many you want to order and we send you an e-mail through PayPal with the total charges, you approve the billing and that is it. Your product should be on its way to you.
> To Alamosa, you should have your product in a week or less. They will ship to you form North Carolina.
> We certainly want to thank you for your inquiry and we look forward to doing business with you!
R. Keith Rice
> From: "Ed Harmon"
> Date: 2004/06/04 Fri AM 10:34:08 EDT
> To: r_keith_rice@.net
> Subject: RE: Fun Floats
> Thank you so much! I've spent more than an hour or two on the internet trying to track down your Fun Floats, and getting a response fast as I did was wonderful. We would like to order 20 for our 1st order and would be paying for these via our credit card. Here's our mailing address:
> Sand Dunes Swimming Pool
> Thank you again!
> Sharie@Dunes Swimming Pool
-----Original Message-----
From: r_keith_rice@
Sent: Monday, June 07, 2004 4:34 PM
To: Ed Harmon
Subject: Fun Floats
We have not heard from you since I e-mailed the shipping charges to you, on Friday!
Did the high price on the UPS discourage you from your purchase?
I can not believe what they want for their shipping charges, but I guess they can get it, so they charge for it.
I guess you need to be as large as Wal-Mart to be able to absorb the shipping charges and still sell a Funnoodle for $2.35 each.
Still waiting to hear from you!
R. Keith Rice
Hi,
Yes, the UPS shipping cost is discouraging, but I guess we'll go ahead as planned. I'll go to the Pay Pal email & finish everything off. Thanks for your extra note!
Sharie@Dunes Swimming Pool
From: R. Keith Rice
To: Sharie Harmon
Sent: Monday, June 7, 2004, 5:01 PM
Your order was placed, just now for the 20 FunFloats. The order is supposed to ship to you on Wednesday, June 9th.
Thank you for ordering from Art Craft, inc.
R. Keith Rice
-----Original Message-----
From: r_keith_rice@.net
Sent:
Friday, June 18, 2004 2:47 PM
To: eharmon@.net
Subject: You Recent Art Craft, inc. order.
Sharie,
Recently, you ordered a Fun Floats from Art Craft, inc.
This is just a follow-up note to see how you would rate our service.
All you need to do is hit reply, answer the questions on the lines that they are written on and hit send!
Please rate each question with a number from one to ten. One being poor and ten being excellent.
Did you find our service satisfactory?
Was our representative courteous and pleasant?
Was your order handled in a timely manner?
Did your order arrive on time and package properly?
Did the items serve the purpose that you ordered it for?
Was the item you received worth what you paid for it?
Were you satisfied with our products?
Will you be ordering from us again?
Are there any comments that you would like to make to us?
How did you hear about Art Craft, inc?
Search Engine? Which One?
Newsletter? Which One?
Friend
Thanks for participating in this survey and thank you again for
ordering from Art Craft, inc.
We hope to be hearing from you again, soon!
Art Craft, inc.
R. Keith Rice
----- Original Message -----
From:
Ed Harmon
To:
r_keith_rice@
Sent:
Monday, June 21, 2004 11:52 PM
Subject:
RE: You Recent Art Craft, inc. order.
Hi,
Thanks for your follow-up note. As of today, (June 21, 2004), we haven’t received our order of Fun Floats. Our credit card statement shows we have been charged by Pay Pal the full amount due. Maybe you could check to see where we stand. We’d be happy to answer your service questions soon as we receive our order. We appreciate any help you can give us!
Sharie @ Sand Dunes Swimming Pool
-----Original Message-----
From: r_keith_rice@.net]
Sent: Friday, June 22, 2004 2:47 PM
To: eharmon@.net
Subject: You Recent Art Craft, inc. order.
I have been without a computer since Sunday A.M, until just now!
Go Fly A Kite screwed up this order and shipped it to me here in Colorado Springs. They arrived yesterday via truck.
I would not let the driver even unload them. I just had them rerouted to you. If you don't have them today, you surely will tomorrow.
Sorry for this screw up!
GFAK quoted UPS delivery prices and then shipped them by truck. You will only be charged the price I quoted you!
R. Keith Rice
Hi and thank you for your reply. Isn’t it amazing how things can get so mixed up. Everything will work out—thanks for your help.
Sharie @ Sand Dunes Recreation
-----Original Message-----
From: r_keith_rice@.net]
Sent: Friday, June 30, 2004 2:47 PM
To: eharmon@.net
Subject: Your Recent Art Craft, inc. order.
Sharie;
It just came to light whom we are really dealing with here!
I had no clue until we received a phone call from Valley Fresh wanting to know about our Invoice # W-122119.
We told them it had already been paid by credit card and apologized for our error in not marking the Invoice "Paid in Full".
We are the same people who used to do your printing, some ten years ago, as Art Craft Press, inc.
You can read who we are by looking at our About Us page!
Glad to have done business with you once again!
From: Ed Harmon
To:
r_keith_rice@
Sent:
Monday, June 28, 2004 12:32 PM
Subject:
RE: Our Recent Art Craft, inc. order.
Keith,
What a surprise! I just read your "About Us" page.
You have a lot to be proud of! What a nice family you have.
Your name rang a bell, but I did not make the connection either.
Ed sold out the part of Valley Fresh that you did printing for, some years ago after an auto accident.
What a nice surprise working with you once again.
We picked up the truck shipment from the truck line on Monday, June 28th after we got home from our daughters wedding!
It sure is nice have Funnoodle Funfloat once again in our inventory. What we were using for a substitute was certainly not the quality of the Funnoodle products.
Thank you for all your help and effort on this project! It has always been a pleasure doing business with you!
Sharie @ Sand Dunes Swimming Pool
August 14, 2004
From: Pay Pal
This email confirms that you have received a payment for $ 23.15 in USD from Kenneth Hansen.
Item Name: Two Ball Pack
Item Number: 34500G
Quantity : 2
Total $15.90 USD
Cart Subtotal $ 15.90 USD
Shipping : $ 7.25 USD
Sales Tax: $ 0.00 USD
Cart Total $ 23.15 USD
8/16/04
From: R. Keith Rice
Art Craft, inc.
Thank You Very Much, for your order!
I regret to inform you that we are out of the #34500G Two Ball Pack of Gak Splats.
We will be glad to place that item on our next order. You must realize that we have to have $5000.00 worth of merchandise before we can place orders. We order usually monthly, so there should not be a problem getting your item in. At the most it should be no more than five weeks. Hopefully it will be the sooner than that.
We just placed an order last Friday, and received an order that day, as well.
These Gak Splats are so popular that it is very hard keeping everything in stock!
If you do not want to wait upon us receiving that item, you can select another item or you could even cancel your order.
We would sure hate for you to do that, however!
Let us know what you want us to do and we will comply with your wishes.
R. Keith Rice
Art Craft, inc.
